Last Updated: January 1, 2026
Q9 Digital, LLC (“Q9 Digital,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our services, or otherwise interact with us.
This policy has been updated to reflect new U.S. state privacy laws effective January 1, 2026, including the Indiana Consumer Data Protection Act (INCDPA), Kentucky Consumer Data Protection Act (KCDPA), and Rhode Island Data Transparency & Privacy Protection Act (RIDTPPA).
1. Information We Collect
We may collect the following categories of personal data:
- Identifiers: name, business name, email address, phone number, job title
- Commercial information: products or services considered or purchased
- Internet or network activity: IP address, browser type, device information, pages visited, referring URLs
- Professional information: company affiliation and role
- Communications: information you provide when contacting us
We do not knowingly collect personal data from children under 13.
2. How We Use Personal Data
We use personal data to:
- Provide, operate, and improve our services
- Respond to inquiries and provide customer support
- Send service-related communications
- Analyze website usage and performance
- Maintain security and prevent fraud
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, analyze performance, and support marketing activities. Where required by law, we obtain consent before placing non-essential cookies or using similar tracking technologies.
You can manage cookie preferences through our cookie banner or browser settings. Some features may not function properly without certain cookies.
4. How We Share Personal Data
We may share personal data with:
- Service providers who perform services on our behalf
- Professional advisors (legal, accounting, security)
- Business partners where necessary to provide requested services
- Authorities or third parties when required by law
We do not sell personal data in exchange for monetary consideration. Certain disclosures may qualify as a “sale” or “targeted advertising” under applicable state law definitions.
5. Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards designed to protect personal data. We retain personal data only as long as necessary for the purposes described in this policy or as required by law.
6. Your Privacy Rights
Depending on your state of residence, you may have the right to:
- Confirm whether we process your personal data
- Access and obtain a copy of your personal data
- Correct inaccuracies in your personal data
- Request deletion of your personal data
- Obtain personal data in a portable format
- Opt out of the processing of personal data for targeted advertising, profiling, or sale as defined by law
We will not discriminate against you for exercising your privacy rights.
7. Additional Rights for Certain State Residents
Indiana, Kentucky, and Rhode Island Residents
If you are a resident of Indiana, Kentucky, or Rhode Island, you may have additional rights under applicable state privacy laws effective January 1, 2026. Subject to verification and applicable legal limitations, these rights include:
- The right to confirm whether we process your personal data and access that data
- The right to correct inaccurate personal data
- The right to delete personal data provided by or obtained about you
- The right to obtain a copy of your personal data in a portable and readily usable format
- The right to opt out of the processing of personal data for targeted advertising, profiling in furtherance of decisions that produce legal or similarly significant effects, or sale of personal data
Exercising Your Rights
To exercise your rights, contact us using the information in the Contact section below. We may require additional information to verify your identity. We will respond within the time period required by applicable law.
If your request is denied, you may have the right to appeal our decision as permitted by law. Instructions for submitting an appeal will be provided in our response.
8. Sensitive Personal Data
We do not process sensitive personal data except where necessary and permitted by law. Where required, we obtain your consent before processing sensitive personal data.
9. Data Protection Assessments
Where required by applicable law, we conduct data protection impact assessments for processing activities that present a heightened risk to consumers, such as targeted advertising or profiling.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this page.
12. Contact Us
If you have questions or wish to exercise your privacy rights, contact us at:
Q9 Digital, LLC
One Main Street
Concord, MA 01742
Contact Us