POLICIES > Important Information
Food and Beverage Policies
Due to liability and legal restriction, no food or beverages of any kind will be permitted to be brought into the meeting space by the patron or any of the patron's guests or invitees. The Walt Disney World Swan and Dolphin is the only licensed authority to sell and serve liquor for consumption on the premises.
All Food and Beverage are subject to 26% service charge plus 6.5% sales tax (subject to change without notice)
All federal, state and municipal taxes which may be imposed or be applicable to this agreement and to the services rendered by the Hotel are in addition to the prices herein agreed upon, and the patron agrees to pay for them separately. Service charge is taxable.
In order to ensure that we meet your requirements, your banquet event orders are due back signed to the Hotel by fifteen (15) business days prior to your first scheduled food and beverage function. Banquet event orders/menus received after this date may be subject to an additional surcharge
Guarantee Policy
Ten (10) working days prior to all food functions, the Hotel requires the customer to submit an expected number of guests for each scheduled event. The expected number of guests cannot be reduced by more than 10% at the time the Hotel receives the guaranteed number of guests. The guaranteed number of guests for all food functions must be submitted to the Catering Department by Noon, three (3) business days prior to the date of the function. If the guarantee is not received by the cut off date/time, the Hotel will assume that the “expected” (exp) number of guests noted at the top of the banquet event order or the expected number of guests submitted to Catering ten (10) working days prior to the event as the guarantee. The guarantee becomes the minimum number of guests used in calculating the amount to be charged and the maximum number for food preparation. Should the actual number of guests in attendance of the event exceed the guarantee; the customer will be charged for that number of guests. On plated Food and Beverage functions, the Hotel will set seating for 5% over the guarantee for all group events under 500 guests and 3% for all events over 500 guests.
Outdoor Functions: Weather Call/Set Up Fee
For evening functions, The Walt Disney World Swan and Dolphin will decide a minimum of 6 hours prior to the function whether the event will move indoors. For daytime functions, the weather call will be made at 6:00pm the day before. If there is a 30% or higher chance of rain, temperatures below 60°F, or wind gusts exceeding of 20 mph, the event may be moved indoors. The Walt Disney World Swan and Dolphin reserves the right to make the final decision to move any outdoor function to the indoor backup space due to inclement weather.
All outdoor events will be charged a set up fee of $9.00 - $15.00 per person (based on location) with minimum of $500. This fee is subject to service charge and sales tax. If the event is moved indoors and a room turn is required to host the event in the back up location, or if the event is moved to the backup location after the weather call time, the setup fee will apply.
Outdoor events must conclude by 10:00pm. The hotel reserves the right to adjust entertainment volume as necessary.
Minimums
For private parties with groups of (50) fifty people or less, the Hotel will charge a $350 production fee.
Food and Drug Administration Codes
All food items are cooked to the recommended FDA Food Code temperatures, unless otherwise requested. Consuming raw or undercooked meats, seafood, shellfish, or eggs may increase your risk of food borne illness.
We are happy to discuss with you and attempt to accommodate any dietary or special needs diets.
Damage
Patrons agree to be responsible and reimburse the Walt Disney World Swan and Dolphin for any damage done by patron, patron's guests or group activity to the Hotel.
Signs and Banners
The Walt Disney World Swan and Dolphin reserves the right to approve the copy and placement of all signage and banners. All signs must be professionally printed. No signs are allowed on the guest room levels, elevators and main lobby areas of the Hotel or building exterior without Hotel Leadership approval. Printed signs outside functions rooms should be free standing or on an easel.
Wall graphics, affixed branding orsignage must be provided and installed by 11th Hour Business Center.
Function Rooms
Function rooms are assigned by the Hotel according to the guaranteed minimum number of people anticipated. Room rental fees are applicable if group attendance drops below the estimated attendance at the time of booking. The Hotel reserves the right to change groups to a room more suitable at the Hotel's discretion for the attendance, with notification, if attendance drops or increases.
Smoke-Free Policy
In accordance with Florida Clean Air Act, the Walt Disney World Swan and Dolphin is a smoke-free environment. Smoking is permitted in designated outdoor areas.
Lost and Found
The Walt Disney World Swan and Dolphin does not accept any responsibility for damage or loss of any merchandise or article left in the Hotel prior to, during, or following your function.
Due to liability and legal restriction, no food or beverages of any kind will be permitted to be brought into the meeting space by the patron or any of the patron's guests or invitees. The Walt Disney World Swan and Dolphin is the only licensed authority to sell and serve liquor for consumption on the premises.
All Food and Beverage are subject to 26% service charge plus 6.5% sales tax (subject to change without notice)
All federal, state and municipal taxes which may be imposed or be applicable to this agreement and to the services rendered by the Hotel are in addition to the prices herein agreed upon, and the patron agrees to pay for them separately. Service charge is taxable.
In order to ensure that we meet your requirements, your banquet event orders are due back signed to the Hotel by fifteen (15) business days prior to your first scheduled food and beverage function. Banquet event orders/menus received after this date may be subject to an additional surcharge
Guarantee Policy
Ten (10) working days prior to all food functions, the Hotel requires the customer to submit an expected number of guests for each scheduled event. The expected number of guests cannot be reduced by more than 10% at the time the Hotel receives the guaranteed number of guests. The guaranteed number of guests for all food functions must be submitted to the Catering Department by Noon, three (3) business days prior to the date of the function. If the guarantee is not received by the cut off date/time, the Hotel will assume that the “expected” (exp) number of guests noted at the top of the banquet event order or the expected number of guests submitted to Catering ten (10) working days prior to the event as the guarantee. The guarantee becomes the minimum number of guests used in calculating the amount to be charged and the maximum number for food preparation. Should the actual number of guests in attendance of the event exceed the guarantee; the customer will be charged for that number of guests. On plated Food and Beverage functions, the Hotel will set seating for 5% over the guarantee for all group events under 500 guests and 3% for all events over 500 guests.
Outdoor Functions: Weather Call/Set Up Fee
For evening functions, The Walt Disney World Swan and Dolphin will decide a minimum of 6 hours prior to the function whether the event will move indoors. For daytime functions, the weather call will be made at 6:00pm the day before. If there is a 30% or higher chance of rain, temperatures below 60°F, or wind gusts exceeding of 20 mph, the event may be moved indoors. The Walt Disney World Swan and Dolphin reserves the right to make the final decision to move any outdoor function to the indoor backup space due to inclement weather.
All outdoor events will be charged a set up fee of $9.00 - $15.00 per person (based on location) with minimum of $500. This fee is subject to service charge and sales tax. If the event is moved indoors and a room turn is required to host the event in the back up location, or if the event is moved to the backup location after the weather call time, the setup fee will apply.
Outdoor events must conclude by 10:00pm. The hotel reserves the right to adjust entertainment volume as necessary.
Minimums
For private parties with groups of (50) fifty people or less, the Hotel will charge a $350 production fee.
Food and Drug Administration Codes
All food items are cooked to the recommended FDA Food Code temperatures, unless otherwise requested. Consuming raw or undercooked meats, seafood, shellfish, or eggs may increase your risk of food borne illness.
We are happy to discuss with you and attempt to accommodate any dietary or special needs diets.
Damage
Patrons agree to be responsible and reimburse the Walt Disney World Swan and Dolphin for any damage done by patron, patron's guests or group activity to the Hotel.
Signs and Banners
The Walt Disney World Swan and Dolphin reserves the right to approve the copy and placement of all signage and banners. All signs must be professionally printed. No signs are allowed on the guest room levels, elevators and main lobby areas of the Hotel or building exterior without Hotel Leadership approval. Printed signs outside functions rooms should be free standing or on an easel.
Wall graphics, affixed branding orsignage must be provided and installed by 11th Hour Business Center.
Function Rooms
Function rooms are assigned by the Hotel according to the guaranteed minimum number of people anticipated. Room rental fees are applicable if group attendance drops below the estimated attendance at the time of booking. The Hotel reserves the right to change groups to a room more suitable at the Hotel's discretion for the attendance, with notification, if attendance drops or increases.
Smoke-Free Policy
In accordance with Florida Clean Air Act, the Walt Disney World Swan and Dolphin is a smoke-free environment. Smoking is permitted in designated outdoor areas.
Lost and Found
The Walt Disney World Swan and Dolphin does not accept any responsibility for damage or loss of any merchandise or article left in the Hotel prior to, during, or following your function.